Simpson Strong Tie - Master Distributor

CUSTOMER FEEDBACK *PLEASE READ*

CUSTOMER FEEDBACK *PLEASE READ*
ConnectorsOnly strives to be the best retailer of Simpson Strong Tie products on the internet and to our local customers

STORE RATING AND CUSTOMER FEEDBACK



**Please read the feedback from our customers who have taken the time to fill out their survey!
Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Great place to purchase connectors.

Robert: Chicago IL


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Good service from Customer Service person. 2nd order was received sooner than expected.

Leon: Vestal NY


Rating: Excellent

Price Rating:Good

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:I was very pleased with the person I dealt with on the other side of the line. He was knowledgeable, polite and well informed. I received the brackets which were the one's needed and they were delivered very quickly.

Bill: Johnson City TN


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Wonderful, friendly, personal service!

Bryn: Rehoboth Beach DE


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Connectors Only service is exceptional. I needed to talk to a rep and he was very professional. My item was promptly shipped out and it was a pleasant experience throughout!

DG: Lebanon PA


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Excellent service with fast delivery!

The great prices were the original reason I ordered from connectorsonly. The second order was made because I needed fast delivery at a good price. I was not disappointed.


WENDELL: STURGIS MI


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Thank you to ConnectorsOnly for their accurate and professional service with my order! Mark at ConnectorsOnly was quick to reply with answers to my questions and custom products to quote, very competitive pricing and great shipping rates considering the weight of all the products. I recommend ConnectorsOnly for all your Simpson Strong Tie products!!

TIM: MANTUA OH


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Hello, I just want to thank you for your outstanding service. We needed these Strong Tie hangers and couldn't find them locally. A few suppliers offered to special order them at full list plus shipping plus tax with no guarantees on delivery times. I was worried that not finding the hangers would delay our job. I was skeptical that the order would actually arrive in the projected 1-2 days. My complete order arrived in just over 24 hours! We are all very impressed with the service. Thanks!

HAL: SAN ANTONIO TX


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:This is my third purchase from ConnectorsOnly. The pricing is very competitive with other suppliers. However, the ease of ordering, and customer service far surpasses any previous supplier I have dealt with.

The product knowledge Mark has has been very helpful in getting the right connector, as the architect for the project was not as specific enough for us to be able choose the fastener from his specs only.

In addition, the orders are processed so quickly that I always have my product when needed, without paying for special shipping. I will definitely continue to use ConnectorsOnly for my needs, and have already recommended to other contractors.


LORI: PITTSBURGH PA


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Order was filled promptly and arrived quicker than I expected. Price was great, and customer service far exceeded any other online company I have dealt with for the same items, or others. I would highly recommend Mark at ConnectorsOnly if you want your fasteners fast and at a reasonable price.

LORI: PITTSBURGH PA


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:My overall shopping experience with ConnectorsOnly was excellent. I searched the web and found various other retailers offering Simpson Strong Tie products but NONE offered the overall selection and price that ConnectorsOnly offered. Others claim to....but didn't!! Additionally, the customer service the Mark provided blew the competition away!! Other competitor's sales reps I spoke with were NOT knowledgeable about the special products I needed and fumbled their way through my questions. Mark knew the exact product I needed and knew the exact questions to ask. If your thinking about purchasing Simpson Strong Tie at ConnectorsOnly don't hesitate, they are AWESOME!! Thank you ConnectorsOnly!!

WILLIAM: FERNLEY NV


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Mark ****** of ConnectorsOnly is superb. He knows his product and goes above and beyond to help his customer. Prices are well below those found at local retail chains and Delivery is fast. Both deliveries were within 1 or 2 days from Ohio to New York. Great service, great product and great people to do business with. Thanks again Mark. Chris

CHRIS: SCHENECTADY NY


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:ConnectorsOnly is by far the best online purchasing experience I've had to date. Although, they don't advertise price matching with other online retailers, Mark worked with my list of products to get me the best overall pricing including shipping to my door. What more can I ask for? If your thinking about purchasing Simpson products else where, think again! Order from WWW.CONNECTORSONLY.COM you won't be disappointed!

WALTER: VALLEY CITY, OH


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:I saved about $190 versus buying locally. Because my order was over $700, shipping was free. My credit card company blocked my online purchase because they suspected illegal transaction over the Internet. I did not know that this was the issue, so I called ConnectorsOnly directly and placed the order. They were very patient and ordered everything I needed and even suggested one item I forgot. We figured out together that the credit card company was blocking the purchase so I called my card company and got it corrected and the order went through. The order arrived complete after only 2 days.

ROGER: FLAT ROCK, NC


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Expert salesman very familiar with product, excellent price, 100% order fill, instant shipping - service as good as it gets. Will recommend to other buyers.

AIRWAY HILLS CONSTRUCTION: SOUTH LYON, MI


Rating: Excellent

Price Rating:Good

Shipping Options Rating:Good

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Great customer service. Perhaps the best I've ever had. Accurate order delivered on time. A good buying experience.

MICHEAL: MILLFORD, MI


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:What a pleasure to find a company who really cares about their customers. I never thought I would find a company who could match ***** for price, service and shipping, but ConnectorsOnly.com did it (***** does not sell these connectors.) It was only 25 hours from the time I placed my order online for a hard-to-find Simpson connector until the box of 20 was delivered. Considering the connectors were shipped from Ohio, I am in Virginia and the shipping was done via UPS Ground at the height of the Christmas shipping season, that is as good as service gets. The price was one-third of what others wanted. I will be back. Thank you Mark!

PHILIP: WILLIAMSBURG, VA


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:ConnectorsOnly carries brackets from Simpson Strong-Tie that home improvement stores do not carry locally. I needed to complete a project over Easter weekend - because Friday was a holiday, I wanted to receive the parts by Thursday of that week. Since I was ordering on Tuesday, I was prepared to request my order shipped by 2-Day Air. I called ConnectorsOnly and was informed that Simpson had a fulfillment center close to my home and that I could place my order on the internet requesting Ground shipping and I would receive the order in time - no need to spend the extra money for 2-Day Air. I received the order the next day (on Wednesday) and saved money. ConnectorsOnly exceeded my expectations and I couldn't be happier!

ERIK: APOPKA FL


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Fast, personal service. Same-day shipping, next day delivery. Will definitely buy from again...

DOUG; D4X SALES & TRADING: ST. PETERSBURG, FL


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:I was completely satisfied with Mark and the quality of service I received. You can try but I don't think you will beat the prices. The connectors I ordered were at the job in three days. What's is not to like about that. You can not go wrong. Overall experience was excellent. Thanks once again Mark.

MICHAEL: MONROE, NC


Rating: Excellent

Price Rating:Good

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Excellent customer service. I had an error in the shipping address that I am pretty sure was my fault.

ConnectorsOnly immediately got this straightened out with UPS and the package was redirected.


NICHOLAS: SAN FRANCISCO, CA


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:People make the difference and the person (Mark) I dealt with there was fantastic!

Thanks again for your prompt and professional service.


PAUL: NIVERVILLE, MB CANADA


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:The service of the 'local dealers' for Simpson Strong Ties has been absolutely terrible. Ive been asking for a quote for these and other items for about 3 weeks with not one fruitful response plus very little willingness to "go out of their way" to help me. I first started calling, but after that didn't work, decided to go in person to see if I could get better service, but it wasn't so.

So yes, I'm very glad to have found your company and that you have been so diligent with my request. I will definitely keep you in my list of contacts for our next projects.


SOFIA: CAROLINA, PR


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Good

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Prices for Simpson connectors & hardware lower than local big box stores. I rec'd entire order within 2 days. Will definitely purchase from again. Thanks for a very positive transaction!

BILL: WJM WOODCRAFT: CANTON, GA


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Mark was great to deal with and very helpful. My order was full of special order items and they were delivered to my door step faster than if I would have orderd them locally.

CRIS: WALNUT CREEK, CA


Rating: Good

Price Rating:Excellent

Shipping Options Rating:Good

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:They did what they said they would do ( a rare wonder nowadays) The price was right, the delivery was quick, the packing was well done, and the technical help with the product was understandable. Thumbs up for this outfit.

JOE: COCOA, FL


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Fantastic company. Personalized service (can call and speak to someone who has the authority to help you!). We will be doing lots of business with them in the future.

DAVID, HAJIAN ARCHITECTS, INC.: WATERFORD, MA


Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Outstanding, fast, great for a contractor like me. Also, best price I could find anywhere. It is rare to find a great customer service experience like yours, and I applaud you for that!

GREG, SOUTHSIDE ENGINEERING: CHICAGO, IL




Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Not only did they have exactly what I needed, but they had it for over 30% cheaper than the big box stores. And since they had a distribution center near me, I paid basic shipping, and connectors arrived the next day.

Great service on the phone and the web. Will definitely will use them again.

BRENT: SACRAMENTO, CA




Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:excellent customer service, very fast delivery

CLINT: MARIETTA, GA




Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:The retailer had products I could not buy locally and were even hard to find online. Prices were attractive and delivery was quick. I rated "customer service" as excellent because the form requires a rating, but in fact I have no idea what customer service after the sale would be like because they did everything right the first time.

HARLOW: KESWICK, VA




Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Very courteous, friendly, eager to help in special orders. Fast shipment, would recommend to anyone. Will use again!

DAVE: NORTH HUNTINGDON, PA




Rating: Excellent

Price Rating:Good

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Order was complete and delivered on time

LARRY: WEST CHESTER, OH




Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:Extremely friendly and easy to work with. My order was promptly processed and arrived quickly. Most definitely would recommend to anyone! I have now ordered twice from connectorsonly.

DAVE #2: NORTH HUNTINGDON, PA




Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:I can't express how helpful Mark was in filling my order. The customer service and delivery far exceeded my expectations. I ended up placing another order without even shopping locally first.

GLENN: LEXINGTON, KY




Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:This is my second order and it was as easy and the service was as fast as the first. I've been very impressed with how simple it was to get what I needed so fast. The local hardware stores and home improvement centers just don't have enough to offer and this is the perfect place to get what you need fast and at a good price.

GLENN #2: LEXINGTON, KY




Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Body:After working on a home project for a month and buying from local suppliers and big boxes their prices, even after shipping were less. I needed two items and could only find one which I ordered, then located the other and tried to add orders. The first had already been sent but they charged shipping as though the second was part of the first order; really helped and saved me more.

BOB: TALLAHASSEE, FL