Simpson Strong Tie - National Distributor

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is a certain product in stock?

Most items are in stock and will ship out same or next day. Some items are special order (Manufactured), may take up to 2-3 days. Some items with special finishes (HDG or PC) may take up to 2-4 weeks. Please see our ABOUT US for more information.

I can't find a product online, do you have it?

YES! We carry ALL Simpson Strong Tie products, if you can't find it online, contact our home office.

How soon will my product arrive at my door?

We ship FAST! We can get product to almost anywhere in the lower 48 states within 2-3 business days! If you need expedited shipping, simply choose that option in the drop down box in the shopping cart.

What is the cut off time for same day shipping (expedited shipping)?

We try to ship every order the same day it is ordered. However, we are Eastern Time (EST), sometimes orders arrive too late and can't be shipped same day. Order early!

Are there any coupon codes available?

We try to put the best possible product pricing out on the website for immediate purchase. Therefore, we rarely offer coupon codes. When available, they will be post in our front page.

I have a large purchase of Simpson Strong Tie products, can you give me a discount?

We do discount some LARGE orders on a case by case basis.

My order is around $1250.00, does that qualify for a discount?

No, our first discount/deal is FREE shipping on orders over $850.00 Any other discounts will start well above that amount.

Can you recommend a Simpson Strong Tie product for my project?

Simpson Strong Tie or your project engineer/architect are the only qualified people to recommend product. Please contact Simpson Tech Support at 1-800-999-5099 for all technical recommendations. However, don't hesitate to contact us with questions, we are very knowledgeable about Simpson products and can steer you in the right direction.

Can you send me updated Simpson literature?

Yes, Here CATALOG REQUEST OR send us an email.

I found another website selling Simpson products cheaper than you, will you price match?

We will make every effort to get your Simpson product to you more cost effectively than anyone else. As long as your order is a significant amount, we will look into matching prices including shipping charges on a case by case basis. We frown upon customers cherry picking a large product lists.

Will you ship my order to me USPS Flat Rate box?

We make every effort to ship product to our customers as cost effectively as possible. Shipping product UPS is our first and fastest option. The only destinations we found to be more cost effective to ship USPS is HI, AK, PR & USVI.

I received an item I didn't order, is it mine to keep?

Sorry NO, it is not a GIFT. Shipping, packing and item count mistakes occasionally happen. When they do, we ask that you contact us to coordinate returning the extra product at no cost to you.