Simpson Strong Tie - National Distributor

RETURN POLICY

All RGA# (return goods authorization) must be requested within 30 days of original purchase date.

Simply reply to your order confirmation with quantities and product numbers you wish to return and our returns department will reply with return instructions within 1-2 business days.

If non-acceptable product is returned, ConnectorsOnly will notify you before destroying the product or returning it to you at your cost.

IMPORTANT NOTE: You are responsible for returning product as well as any freight arrangements and/or costs associated with the return. Please include and reference return goods authorization (RGA) number with the product you are returning. **PRODUCTS MUST HAVE A RGA# AND WILL NOT BE ACCEPTED WITHOUT ONE** All RGA's expire 30 days from the published date and will not be accepted there after.

Refunds:

Your return credit will be processed within 10 days of the date your product is received back.

The following apply with all returns:

1. Your credit will reflect a 25% return service charge. (Why?)

1a. Answer - This covers credit card/paypal processing fee, which is no longer credited on refunds, return product handling & inspection, administration paperwork processing and product repackaging.

2. No credit will be given for damaged goods.

3. No credit will be given for galvanized products with red or white rust.

4. No credit will be given for obsolete, special (x version modified connectors) or non-inventory items.

5. Any product that has to be special manufactured is NOT returnable, this is any product with a 2-3 day lead time or longer to ship or that is marked as contact us for availability.

Any order (returnable items) refused at delivery will incur a 25% return service charge and any return shipping charges.

Order Cancellations:

There is now a 3% cancellation fee. Please note - Our credit card processor and Paypal are no longer crediting back their processing fee for transactions that need to be credited. Also, if your order is to far along in the shipping process we will be unable to cancel it. Please note, we pack & ship orders FAST!

Terms and Conditions Acceptance:

You must check the Terms and Conditions acceptance box prior to check out confirming you agree to comply with all our Terms and Conditions of purchasing on ConnectorsOnly.