Sawmill Building Systems, Inc.
440-255-8855 EXT.10 (7:30 a.m. and 4:30 p.m. EST)
CUSTOM/SPECIAL PRODUCT LEAD TIMES
Some products have an additional lead time to ship. Typical lead times are as follow but may not apply to all connectors in any specific category:
Special G90 & Gray Primer Products: Usually 2-3 DAYS
Special Zmax and SS products: Usually 2-3 DAYS
Special HDG & PC Products: Usually 2-4 WEEKSNOTE:
Any product with any of the above lead times is special order and CANNOT be returned.
Please see our SHIPPING POLICY
RETURNS, REFUNDS & CANCELLATION POLICIES
Please see our RETURN POLICY
FREQUENTLY ASKED QUESTIONS
Please see our FAQ's
Direct all other questions to our home office.
Please see our CUSTOMER REVIEWS
100% SATISFACTION GUARANTEE
Customers may return an order for 100% credit if an error has been made by ConnectorsOnly in filling their order. If the claim is valid, you will receive a Return Good Authorization (RGA) number to return your order for 100% credit including original shipping charges. If your claim is denied, you will receive a Return Goods Authorization (RGA) number to return your order less 25% restocking fees and you are responsible for paying return shipping charge.
Please do not expect 100% credit with the following claims:
1. I ordered the incorrect product.
2. I ordered the incorrect quantity for my project.
3. My engineer/architect/project manager/husband gave me the incorrect product number.
4. My order arrived later than I had anticipated, I had to get the product locally. (UPS Ground is 1-3 Days)
5. I sent an email to cancel my order but it had shipped already.
Note: ConnectorsOnly extends exceptional customer service to all its customers and expects the same professional courtesy from our customers in return. Please take your time ordering the correct products and quantities and we will fill and ship your order promptly.
Products on this website are designed and manufactured By Simpson Strong-Tie Co., Inc. for the specific purposes shown, and should not be used with other connectors not approved by a qualified designer. Modifications to products or changes in installation procedures should only be made by a qualified designer. The performance of such modified products or altered installation procedures is the sole responsibility of the designer.
Customers or designers modifying products or installation procedures, or designing non-catalog products for fabrication through ConnectorsOnly and by Simpson Strong-Tie Co., Inc. shall, regardless of specific instructions to the user, indemnify, defend, and hold harmless Sawmill Building Systems, Inc., ConnectorsOnly and Simpson Strong-Tie Co., Inc. for any and all claimed loss or damage occasioned in whole or in part by non-catalog or modified products.
NON-CATALOG and MODIFIED PRODUCTS
Consult Simpson Strong-Tie Co., Inc. for applications for which there is no catalog product, or for connectors for use in hostile environments, with excessive wood shrinkage, or with abnormal loading or erection requirements.
Non-catalog products must be designed by the customer and will be fabricated by Simpson Strong-Tie in accordance with customer specifications.
ConnectorsOnly and Simpson Strong-Tie cannot and does not make any representations regarding the suitability of use or load-carrying capacities of non-catalog products. ConnectorsOnly and Simpson Strong-Tie provides no warranty, express or implied, on non-catalog products. F.O.B. Shipping Point unless otherwise specified.Electronic Commerce:
All website transactions will be subject to the terms and conditions contained herein. The parties acknowledge that no writing shall be required in order to make their electronic transactions legally binding, notwithstanding any contrary requirement in the law. As necessary, the parties will adopt as its signature an electronic identification to be affixed to or contained in each Document transmitted by the party. The parties will implement reasonable security procedures to ensure authorized transmissions and to protect business records and data from improper access. By performing such transactions in the forgoing manner, the parties agree that no signature will be required in order to have a legally enforceable electronic commerce transaction, which will be honored to the fullest extent under law. The parties agree not to contest the validity or enforce-ability of Signed Documents under the provisions of any applicable laws, including any Statute of Frauds statutes, relating to whether certain agreements be in writing and signed by a party in order to be bound. Any such Signed Documents, if introduced as evidence in any legal or administrative proceeding, will be admissible as evidence to the same extent as business records, which originate and are maintained in documentary form. The provisions under this Electronic Commerce paragraph will be in addition to any other agreements entered into between ConnectorsOnly and any purchaser concerning electronic data interchange.